Privacy Policy

This Privacy Policy explains how Vibhu Academy and Vibhu Academy Charitable Trust (together, “Vibhu Academy”, “we”, “us” or “our”) collect, use, share and protect your personal information when you visit vibhuacademy.com (the “Website”), enrol in our courses, or otherwise interact with us. By using the Website or our services, you agree to the practices described here.

We are based in Bengaluru, India, and serve learners in India and abroad. This policy is intended to align with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable laws. Where you access our services from outside India, your information will be processed in India as described below.

1. Information we collect

Information you give us

• Account & enrolment details - name, email address, phone number, postal address, username and password, and the courses or programs you register for.
• Enquiries & subscriptions - information you submit through our “Know More”, contact, and newsletter subscription forms, including your email and phone number.
• Communications - messages you send us by email, WhatsApp, phone, or during live sessions, and any feedback, testimonials or reviews you choose to share.
• Payment information - when you pay for a course, payment is handled by our booking and payment partners. We receive confirmation and transaction details, but we do not store full card or bank credentials on our own servers.

Information we collect automatically

• Device & usage data - IP address, brow_lpser type, device type, operating system, pages viewed, links clicked, and the dates/times of your visits.
• Cookies & similar technologies - used to keep you signed in, remember preferences, and understand how the Website is used. See the Cookies section below.

Information from third parties

• Our course-hosting and booking platform (BookMeTickets) and payment gateways may share enrolment and transaction information with us so we can deliver your courses.
• Video-conferencing tools used for live classes may provide attendance or recording information.

2. How we use your information

We use the information we collect to:

• Create and manage your account and process course enrolments and payments.
• Deliver live classes, provide access to recordings and study materials, and issue certificates.
• Respond to your enquiries and provide customer support.
• Send you service messages (such as class schedules, reminders and changes).
• Send newsletters, offers and updates where you have asked to receive them (you can opt out at any time).
• Improve our Website, courses and teaching, and understand which content is useful.
• Maintain security, prevent fraud, and meet legal, accounting and tax obligations.

3. Consent & legal basis

We process your personal data based on your consent and for the legitimate purposes of providing the services you request. By submitting your information, you consent to its use as described in this policy. You may withdraw your consent at any time by contacting us (see the Contact section); withdrawing consent will not affect processing already carried out, and may limit our ability to provide certain services.

4. Cookies & tracking

We use cookies and similar technologies to operate the Website, keep you logged in, remember your preferences, and measure usage. Some cookies are essential for the site to function; others help us analyse traffic and improve the experience.

You can control or delete cookies through your brow_lpser settings. Blocking essential cookies may stop parts of the Website from working. If we use analytics or marketing tools (for example, [Google Analytics / Meta Pixel - list the tools you actually use]), those providers may set their own cookies, governed by their own privacy policies.

5. How we share information

We do not sell your personal information. We share it only as needed to run our services, and with appropriate safeguards:

• Service providers - our website host and booking platform (BookMeTickets), payment gateways, email and messaging providers, video-conferencing tools, and analytics providers, who process data on our behalf.
• Faculty & staff - teachers and team members who need your details to deliver and support your course.
• Legal & safety - authorities or advisors where required by law, court order, or to protect our rights, users, or the public.
• Business transfers - in connection with any merger, restructuring or transfer of our activities, subject to this policy.

6. Payments

Course fees are collected through third-party booking and payment partners. When you make a payment, your card or banking details are entered on the payment provider’s secure systems, not ours. We receive only the information needed to confirm your payment and enrolment. Please review the privacy and security terms of the relevant payment provider at the time of purchase.

7. Data retention

We keep your personal information only for as long as needed to provide our services, maintain your account and course records, comply with legal, tax and accounting requirements, and resolve disputes. When information is no longer required, we delete or anonymise it.

8. Data security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

9. International access

Our services are operated from India, and our learners come from many countries. If you access the Website or enrol from outside India, you understand that your information will be processed in India under this policy and applicable Indian law.

10. Your rights

Subject to applicable law, you may:

• Access the personal data we hold about you and ask for a summary of how it is used.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, where there is no legal reason to retain it.
• Withdraw consent to further processing, and unsubscribe from marketing messages.
• Nominate another person to exercise your rights in the event of death or incapacity, as provided under the DPDP Act.
• Raise a grievance with our Grievance Officer (see Contact).

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

11. Children’s privacy

We offer courses designed for children (including our Kids Online Courses). Where a learner is under 18 years of age, enrolment and the processing of the child’s personal data are carried out with the consent of a parent or legal guardian. We do not knowingly collect personal data from a child without such consent, and we do not use children’s data for tracking, behavioural monitoring, or targeted advertising.

Parents and guardians may review, update, or request deletion of their child’s information, and may withdraw consent at any time by contacting us. If you believe a child has provided us information without appropriate consent, please contact us so we can take suitable action.

12. Third-party links

Our Website may link to other sites and platforms (for example, course pages, maps, social media, or payment providers). We are not responsible for the privacy practices of those third parties. Please review their policies before sharing information.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. Your continued use of the Website after changes take effect means you accept the updated policy.

14. Contact & grievances

For any questions, requests, or complaints about this policy or your personal data, please contact our Grievance Officer:

We aim to acknowledge and respond to your request within a reasonable period and in line with applicable law.